Voice Information Agreement

Voice Information Agreement Along with Privacy Policy, this Voice Information Agreement (“Agreement”) describes how LG Electronics Inc. (“LGE” or “we” or “our”) and our service partner, Nuance Communications, Inc. (“Nuance Communications”), collect and use Voice Information from your Smart Media Product. What is Voice Information? Voice Information refers to voice commands and associated data (such as information about the input device that records your voice) used to recognize and act upon the command (e.g., Magic Remote or built-in microphone), OS information, Smart Media Product model information, content provider, channel information and service results. What is the purpose of this Voice Information Agreement? Your consent to this Agreement allows LGE and its service partner, Nuance Communications (e.g., Nuance Communications converts voice commands into text), to access, use, and analyze your Voice Information so that you are able to access and control specific functions of your Smart Media Product using your voice commands. Depending on the country where you are based and the model of Smart Media Product that you own, voice command function may be partially or entirely not available. You may choose to opt into voice functionalities provided by outside third-party entities through your Smart Media Product, without consenting to this Agreement and, in doing so, you may be required to enter into and agree to terms directly with those outside entities covering their use of your voice information. Terms of Agreement 1. I understand and agree that LGE will collect Voice Information when I activate the voice command function. If voice function is activated while your Smart Media Product is on, it will notify you on the screen. If voice function is activated while your Smart Media Product is off, it will notify you by blinking the light on Smart Media Product. If your Smart Media Product provides hands free voice recognition feature, such feature might misinterpret a word or sound as the wake signal. When this happens, your Smart Media Product may not notify you of such collection, but will promptly delete the voice information from the server. 2. I understand and agree that by consenting to this Agreement, LGE, with assistance from its service partner Nuance Communications, will use Voice Information that has been collected in accordance with this Agreement for the following purposes: (i) to respond to my commands or to return my search results (e.g. where I have asked for a recommendation for an action movie); and (ii) to generate reports and analyses about voice function usage in order to improve and develop new Smart Media Product functions. 3. I understand that to activate any voice functionality, I must also consent to LGE’s Privacy Policy and Terms of Use, which can be found in my Settings menu. I further understand that to activate certain voice functionalities, I must also consent to the Viewing Information: Agreement for LGE’s Use. 4. I understand and agree that, where my voice command relates to an app owned and operated by a third party (“Third Party Apps”) on my Smart Media Product, LGE will necessarily need to share my Voice Information with the relevant App provider to the extent necessary to provide me with voice recognition functions. If I wish to utilize the voice recognition functionality of any App or service, I understand that I must separately agree to the terms of that third-party App service. I further understand that this Agreement only covers how my Voice Information will be used by LGE and its service partner, Nuance Communications. 5. I understand and agree that Voice Information may, for the purposes set out above, be transferred to and processed in other countries (including Korea), some of which may not offer the same level of data protection. The reasons for such international transfers are set out in the Privacy Policy, which is accessible in the Settings menu of my Smart Media Product. 6. I understand that I can opt out of LGE’s collection and use of my Voice Information at any time by withdrawing my consent to this Agreement on the Settings menu. I understand that if I opt out of this Agreement, I will not be able to access any voice command functions. 7. I understand that LGE will retain the collected Voice Information for 6 months to fulfil the purposes for which we collected it, and after this period, it will be deleted or anonymized, depending on the case. 8. I understand that this Smart Media Product is a household device. If this Smart Media Product will be used by more than one person, I represent that, in addition to agreeing to this Agreement, that I have obtained consent from all other members of my household whose information may be collected through this Smart Media Product and am providing consent on their behalf. Last updated: March 2024

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