Live sony.com article 00231123 returned HTTP 403 on 2026-09-13. Snapshot is the Internet Archive capture of Sony USA support dated 2025-10-15 (page last modified 01/27/2021). Describes a blocking on-TV Privacy Policy acceptance after firmware update; the policy body is not in this article.
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# Unable to complete the Privacy Policy on my Android TV
Sony USA Support · Article ID 00231123 · Last Modified 01/27/2021
A recent software / firmware update for Android TV™ models contains a revised Privacy Policy. It is required that customers review and accept the new policy.
## Use the Sony remote control supplied with your TV to accept the new policy
After the TV powers up, the privacy message will appear.
1. On the remote control, press the (Enter / Select) button to open the Privacy Policy.
2. Read and scroll all the way to the bottom of the policy using the Up / Down arrows.
3. At the end of the policy, select the desired options (check boxes) by pressing Enter / Select.
4. Select Proceed and press Enter / Select.
## What if I don't have the supplied remote control?
If you don't have the supplied Sony remote control, try one of the following methods to navigate and accept the Privacy Policy:
- Use a different Sony remote control and follow the steps in the section above.
- Connect a USB keyboard or mouse to the TV.
- For a mouse: Use the Cursor/Scroll/Select buttons to navigate the policy and select options.
- For a keyboard: Use the Down Arrow/Enter keys to navigate and select options
After the options are selected and you select Proceed, the TV will function normally.
**Note:**
- Options that are not selected may limit functionality of the TV after the update.
- Other devices that have USB connectivity through a wired connection may work in the abscence of the supplied Sony remote control.
This snapshot is Sony’s support procedure for a blocking on-TV Privacy Policy prompt after firmware update. The Privacy Policy text itself is not reproduced in the article.
Highlighted passages are tagged in implication notes · excerpt 1.