TCL North America Terms of Use

TERMS OF USE AND CONDITIONS OF PURCHASE (“Terms”) Last updated: June 27, 2024 These Terms apply to the websites operated by TTE Technologies, Inc., dba TCL North America, its subsidiaries, affiliates, directors, officers, employees, and agents (collectively referred to as “ TCL”). These Terms govern your access to and use of our websites, apps, and other technologies on which these Terms reside (each a “ Site” and, collectively, the “ Sites”), and the features, loyalty and other programs, Products and services offered on or in connection with them (collectively with the Sites, the “ Services”). These Terms set forth a legally binding agreement between you and TCL. Throughout the site, the terms “ we”, “ us” and “ our” refer to TCL. Please read these Terms carefully before using the Services, including to make a purchase. By accessing or using the Services you agree to be bound by these Terms and all the terms and policies incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Services. Your use of the any Service constitutes your acknowledgement that you have the legal authority to bind yourself or any party you represent to, and your acceptance of, these Terms. Note that Section 12 of these Terms contains a mandatory arbitration provision that requires TCL and you to use binding arbitration on an individual basis and limits the remedies available to TCL and you in the event of certain disputes. By agreeing to these Terms, TCL and you are giving up our rights to bring our disputes before a jury or as a member of a class action. 1. Changes to these Terms. TCL reserves the right to change or modify these Terms at any time and in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. By continuing to access or use the Services in any way after such notice has been provided, you confirm your acceptance of the revised Terms and all the terms and policies incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Services or make an order (“ Order”). If you do not agree to the revised Terms, you are free to reject them and will not be able to access or use the Services. The Services are not targeted toward or intended for use by anyone under the age of 16. By using the Services, you represent and warrant that you (a) are 16 years of age or older, (b) are a legal resident of the United States, (c) have not been previously suspended or removed from the Services, or engaged in any activity that could result in suspension or removal from the Services, , and (d) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party. 1. Ownership of the Sites and Services The Sites, and any Services performed, provided, or enabled by or through the Sites, including all Content (defined below) contained on the Sites is owned, controlled, or licensed by or to TCL, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. The unauthorized copying, displaying, selling, distributing, or other use of any Content is a violation of the law. Except as expressly provided herein, you are not permitted to copy, reproduce, republish, upload, post, publicly display, transmit or distribute any Content to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without TCL’ express prior written consent. Permission is granted to electronically copy and to print in hard copy portions of the Content solely for your personal, non-commercial, and non-competitive, use. Any other use of Content without the prior written permission of TCL is strictly prohibited. “ Content” means all content and materials contained within the Services, including without limitation, the TCL logos and all designs, all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof. 1. Your License to Use Our Services TCL grants you a limited, nonexclusive, non-transferrable, revocable license to use portions of the Services solely for your own private, non-commercial purposes only and solely in accordance with these Terms. Unless explicitly stated by us, nothing in these Terms shall be construed as conferring any right or license to any patent, trademark, copyright, or other proprietary rights of TCL or any third party, whether by estoppel, implication or otherwise. This license is revocable at any time. Notwithstanding anything to the contrary in these Terms, the Services and Content may include software components provided by TCL or a third party that are subject to separate license terms, in which case those license terms will govern such software components. You acknowledge that any reliance on the Services or any Content will be at your own risk. You expressly agree that you will use the Services and Content only for the purposes permitted herein, that all information you submit is accurate and otherwise complies with these Terms, and that you will promptly notify TCL if any of your information changes. TCL makes no representation that the Services or Content is appropriate or available for use in particular locations. 1. Acceptable Use of the Services Your use of our Services is subject to restrictions intended to protect the rights of TCL’ and others. You may not use the Services or any Content for any purpose that is unlawful or prohibited by this Agreement, or to solicit the performance of any illegal activity or other activity which infringes the rights of TCL or others. You also agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the Services or any transaction being conducted using the Services, or with any other person’s use of the Services. You agree that you will not violate any law, contract, intellectual property or other third party right or commit a tort, and that you are solely responsible for your conduct, while accessing or using the Services. You agree that you will abide by these Terms and will not: - Engage in any harassing, threatening, intimidating, predatory or doxing conduct. - use the Services in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Services or that could damage, disable, overburden, or impair the functioning of the Services in any manner. - reverse engineer any aspect of the Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any Content. - attempt to circumvent any content-filtering techniques we employ or attempt to access any feature or area of the Services that you are not authorized to access. - develop any third-party applications that interact with the Services without our prior written consent; use any robot, spider, crawler, scraper, script, browser extension, offline reader or other automated means or interface not authorized by us to access the Services, extract data, or otherwise interfere with or modify the rendering of Site pages or functionality; or - bypass or ignore instructions contained in the robots.txt file, that controls all automated access to the Services. TCL reserves the right to bar and/or prevent any prohibited use of the Site. 1. Terms of Sale - Merchandise. The Sites may contain listings, descriptions, and images of certain goods and services (collectively, the “ Products”), made available by us or by third parties. Any Products described on the Sites are offered only in jurisdictions where they may be legally offered for sale. The information on the Sites is not an offer or solicitation by anyone in any jurisdiction in which an offer or solicitation cannot legally be made, or any person to whom it is unlawful to make a solicitation. Certain Products may not be always available for all customers. Products may be suitable for children’s use, but such Products are intended for sale to adults. It is your responsibility to ascertain and obey all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession, and use of any Product. - Actual Products May Vary. The Products depicted on the Sites are sample representations of the Products. The actual size, shape, and color visible to you through the Services may vary depending on the device you are using and may not be accurate. The Products displayed through the Services can be ordered and delivered only within the U.S. and certain select countries. Products displayed through the Services may be available in select retail stores in the U.S. and certain foreign markets. While our goal is to provide accurate information, product packaging and material may contain more and/or different information than that provided on the Sites, including the product description, country of origin, and other information. You are advised to always read labels, warnings, directions, and other information provided with the any product before using or consuming the product. - Suitability of Products. Certain Products labeled with age restrictions or are intended for individuals of certain ages or “mature audiences” only. By ordering an age restricted item, you certify that you satisfy the age restrictions. - Pricing Information. TCL cannot confirm the price or availability of an item until after your Order is placed. Pricing or availability errors may occur. The receipt of an Order confirmation does not constitute our acceptance of an Order or our confirmation of an offer to sell a Product. We reserve the right to cancel any Orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an Order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your Order and notify you of such cancellation. Pricing for Products may be different on our Sites than from prices available elsewhere. - Not for Resale. You may not sell or resell any Products you purchase or otherwise receive from TCL without our express permission. TCL reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that may result in a violation of this Agreement, as determined by TCL in its sole discretion. Except where prohibited by law, TCL may limit the number of Products available for purchase. - Orders. Some information relevant to your transaction is required for you to order and/or pay for Products. This information may include, without limitation, your payment card information (name on card, card number, expiration date, CVV, and zip code), your billing and shipping addresses. You represent and warrant that you have the legal right to use any payment card or other payment method utilized in connection with any transaction. By submitting such information, you grant to TCL and any required third parties we designate the right to provide and transmit such information for purposes of facilitating the completion of transactions initiated by you or on your behalf, and to maintain the security of the transaction. TCL reserves the right to verify any information submitted by you in connection with a transaction and you agree to use of your information for this purpose. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Products, as well as all shipping and handling charges and applicable taxes and fees. - Shipping and Handling. Generally, shipping is handled by a third-party courier. Actual delivery dates may vary from checkout. You agree that you will not obtain, or direct shipment of, a Product for export. All Products purchased from us are made pursuant to a shipment contract, meaning the risk of loss and title for Products pass to you upon delivery of the Products to the carrier. Estimated delivery times are determined based on the method of shipping chosen when Products are purchased and the destination of the Products. - Returns and Refunds. Except for any products designated on the Site as non-returnable (or using similar language designating that the products are not eligible for return), we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such request for return is made within 30 days from delivery date. All returned products must be in like-new condition with no physical or water damage and are returned in their original condition complete with all in-box accessories and original packaging. While purchasing bundled products, including free gifts, TCL North America only accepts returns that contain all products, including free gifts, in the bundle. To return products, you must email our Returns Department at warranty@tcl.com with your order number and reason for return. You will receive a Return Merchandise Authorization ("RMA") number along with the instructions on how to return the unit. No returns of any type will be accepted without an RMA number. Your return request will be subject for review and may be rejected if items do not meet the above requirements. If requirements are met, you will receive an email confirmation when the refund is processed. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. 1. Trademarks All marks, service names, logos or slogans that may appear on the Services or Products are trademarks of TCL and may not be copied, imitated, or used, in whole or in part, without our prior written permission, in each instance. In addition, the look and feel of the Services and Products, constitute the service mark, trademark, or trade dress of TCL and may not be copied, imitated, or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, Product names and company names or logos mentioned on the Services or Products are the property of their respective owners and may not be copied, imitated, or used, in whole or in part, without the permission of the applicable trademark holder. Reference to any Products, Services, processes or other information by name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship, or recommendation by TCL. 1. Third-Party Content and Links We may display content, advertisements, and promotions from, and links to third parties through the Services, including in shipments with Products (collectively, “ Third Party Content”). We do not control, endorse, or adopt any Third-Party Content, and we make no representations or warranties of any kind regarding such Third-Party Content, including accuracy or completeness. You acknowledge and agree that your interactions with third parties providing Third-Party Content are solely between you and such third parties, and that TCL is not responsible or liable in any manner for such interactions or Third-Party Content. 1. Limited Warranty To view TCL’s limited product warranty for your specific product, please visit https://www.tcl.com/us/en/warranty and select your product type. 1. Indemnity To the fullest extent permitted by applicable law, you agree to indemnify, defend and hold harmless TCL, and our respective past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, parent companies, subsidiaries, affiliates, agents, representatives, predecessors, successors and assigns (individually and collectively, the “ TCL Parties”), from and against all actual or alleged TCL Parties or third party claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses (including, without limitation, attorneys’ fees and expenses) and costs (including, without limitation, court costs, costs of settlement and costs of pursuing indemnification and insurance), of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or not matured, or suspected or unsuspected, in law or equity, whether in tort, contract or otherwise (collectively, “ Claims”), including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to (a) your use or misuse of the Services, Content or Products, (b) any Feedback you provide, (c) your violation of these Terms, (d) your violation of the rights of another, (e) any third party’s use or misuse of the Services or Products provided to you and (f) any User Content you create, post, share or store on or through the Services or our pages or feeds on third party social media platforms. You agree to promptly notify TCL of any third-party Claims and cooperate with the TCL Parties in defending such Claims. You further agree that the TCL Parties shall have control of the defense or settlement of any third-party Claims. This indemnity is in addition to, and not in lieu of, any other indemnities set forth in a written agreement between you and TCL. 1. Limitation of Liability TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ANY TCL PARTIES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF REVENUE, INCOME OR PROFITS, LOSS OF USE OR DATA, LOSS OR DIMINUTION IN VALUE OF ASSETS OR SECURITIES, OR DAMAGES FOR BUSINESS INTERRUPTION) ARISING OUT OF OR IN ANY WAY RELATED TO THE ACCESS OR USE OF THE SERVICES OR CONTENT OR THE ORDER, RECEIPT OR USE OF ANY PRODUCT OR OTHERWISE RELATED TO THESE TERMS (INCLUDING, BUT NOT LIMITED TO, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY ANY USER ON ANY INFORMATION OBTAINED FROM TCL, OR FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES OR EMAILS, ERRORS, DEFECTS, BUGS, VIRUSES, TROJAN HORSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO TCL’S RECORDS, PROGRAMS OR SYSTEMS), REGARDLESS OF THE FORM OF ACTION, WHETHER BASED IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, SIMPLE NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), STRICT PRODUCT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY (EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE). SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NO TCL PARTY WILL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITES DURING THE SIX (6) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some jurisdictions also limit disclaimers or limitations of liability for personal injury from consumer products, so this limitation may not apply to personal injury claims. 1. Binding Arbitration PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES TCL AND YOU TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMITS THE MANNER IN WHICH TCL AND YOU CAN SEEK RELIEF UNDER THESE TERMS. IN PARTICULAR, TCL AND YOU AGREE TO GIVE UP OUR RIGHTS TO BRING CERTAIN DISPUTES BEFORE A JURY OR RESOLVE CERTAIN CLAIMS IN COURT OR AS A MEMBER OF A CLASS PROCEEDING. - Binding Arbitration. For any dispute arising out of or related to these Terms or the Services, Content, or Products, except for any disputes, claims, suits, actions, causes of action, demands or proceedings arising out of or related to a violation of Section 12 or disputes in which either party seeks to bring an individual action in small claims court or seeks injunctive or other equitable relief for the alleged unlawful use of intellectual property, including, without limitation, copyrights, trademarks, trade names, logos, trade secrets or patents (each, a “ Dispute”), to the extent permitted by applicable law, you and TCL agree (a) to waive your and TCL’s respective rights to have any and all Disputes resolved in a court, and (b) to waive your and TCL’s respective rights to a jury trial. Instead, you and TCL agree to arbitrate Disputes through binding arbitration. Arbitration is the referral of a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding determination to resolve it instead of having the Dispute decided by a judge or jury in court. - No Class Arbitrations, Class Actions or Representative Actions. To the extent permitted by applicable law, you and TCL agree that any Dispute is personal to you and TCL and that any Dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding. To the extent permitted by applicable law, you and TCL agree that there will be no class arbitration or arbitration in which an individual attempts to resolve a Dispute as a representative of another individual or group of individuals. - Federal Arbitration Act. You and TCL agree that these Terms affect interstate commerce and that the enforceability of this Section 12 shall be both substantively and procedurally governed by and construed and enforced in accordance with the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (the “ FAA”), to the maximum extent permitted by applicable law. - Notice; Informal Dispute Resolution. You and TCL agree that each party will notify the other party in writing of any Dispute or any small claims dispute within thirty (30) days of the date it arises, so that the parties can attempt in good faith to resolve the Dispute or small claims dispute informally. Notice to TCL shall be sent by certified mail or courier to TCL North America, Attn: Legal Department, 189 Technology Dr., Irvine, CA 92618. Your notice must include (a) your name, postal address, telephone number, an email address at which you can be contacted, (b) a description in reasonable detail of the nature or basis of the Dispute or small claims dispute, and (c) the specific relief that you are seeking. Our notice to you will be sent to the address we have on file for you, and will include (x) our name, postal address, telephone number and an email address at which we can be contacted with respect to the Dispute or small claims dispute, (y) a description in reasonable detail of the nature or basis of the Dispute or small claims dispute, and (z) the specific relief that we are seeking. If you and TCL cannot agree how to resolve the Dispute or small claims dispute within thirty (30) days after the date notice is received by the applicable party, then either you or TCL may, as appropriate and in accordance with this Section 12, commence an arbitration proceeding or, to the extent specifically provided for in Section 12.1 (" Binding Arbitration" paragraph above), file a claim in court. - Process. You and TCL agree that any Dispute or small claims dispute must be commenced or filed by you or TCL within one (1) year of the date the Dispute or small claims dispute arose, otherwise the underlying claim is permanently barred (which means that you and TCL will no longer have the right to assert such claim regarding the Dispute or small claims dispute). You and TCL agree that (a) the arbitration will be conducted in the county where you reside, (b) arbitration will be administered by the American Arbitration Association (" AAA") in accordance with the Consumer Arbitration Rules (the " AAA Rules") then in effect, except as modified by this Section 12. (The AAA Rules are available at org or by calling the AAA at 1-800-778-7879), and (c) that the state or federal courts of the State of California and the United States, respectively, sitting in the State of California, County of Orange, have exclusive jurisdiction over any appeals and the enforcement of an arbitration award. You may also litigate a small claims dispute in the small claims court located in the county of your billing address if the small claims dispute meets the requirements to be heard in that small claims court. - Authority of Arbitrator. As limited by the FAA, these Terms and the AAA Rules referenced above, the arbitrator will have (a) the exclusive authority and jurisdiction to make all procedural and substantive decisions regarding a Dispute, including the determination of the scope of this arbitration agreement and whether a Dispute is arbitrable, and (b) the authority to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. The Federal Arbitration Act will govern the interpretation and enforcement of this Section 12. To the extent there are any conflicts between the AAA Rules and these Terms, the Terms will control. - Severability. If any term, clause or provision of this Section 12 is held invalid or unenforceable, it will be so held to the minimum extent required by law, and all other terms, clauses and provisions of this Section 12 will remain valid and enforceable. Further, the waivers set forth in this Section 12 are severable from the other provisions of these Terms and will remain valid and enforceable, except as prohibited by applicable law. - Opt-Out Right. You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the Terms of this Section 12 by writing to: TCL North America, Attn: Legal Department, 189 Technology Dr., Irvine, CA 92618. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By not opting out of binding arbitration, you are agreeing to resolve Disputes in accordance with Section 12. 1. Governing Law and Venue You agree that all matters relating to your access to or use of the Sites, the Services, the purchase of Products, and the TCL Privacy Policy, including all disputes, will be governed by the laws of the United States and by the laws of the State of California without regard to its conflicts of laws provisions. You agree to the personal jurisdiction by and venue in the state and federal courts in Orange County, California, and waive any objection to such jurisdiction or venue. Any Dispute between the parties that is not subject to arbitration or cannot be heard in small claims court pursuant to Section 12 must be brought within one (1) year after the Dispute arises, or the legal claim or cause of action arising from the Dispute is barred. 1. Miscellaneous Terms - Assignment. You may not assign any of your rights or delegate any of your obligations provided under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms. TCL may assign its rights and obligations hereunder, in whole or in part, to any of its Affiliates or to a third without your consent, or for any other reason in connection with the operation of its business at any time without notice. - No Waivers. The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of TCL. - Entire Agreement. Except as otherwise agreed in writing by amendment, addendum or subsequent agreement, these Terms will be deemed the final and integrated agreement between you and us on the matters contained in these Terms. Other terms or conditions, policies, or rules that are incorporated herein by references shall be considered part of these Terms and our agreement. - Severability. If any provision of these Terms is held to be invalid by any law, rule, order, or regulation of any government or by the final determination of any state or federal court, such invalidity shall not affect the enforceability of any other provision of these Terms. If any provision of these Terms shall be illegal or otherwise unenforceable, such provision shall be severed, and the remainder of these Terms shall continue in full force and effect. - No Export. You may not use or otherwise export or re-export the Sites except as authorized by United States law and the laws of the jurisdiction in which the Sites was obtained. In particular, but without limitation, the Sites may not be exported or re-exported (a) into any U.S. Embargoed Countries, or that has been designated by the U.S. Government as a “terrorist supporting country” or (b) to anyone on the U.S. Treasury Department’s list of specially designated nationals or the U.S. Department of commerce denied person’s list or entity list. By using the Sites, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use the Sites for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missiles, or chemical or biological weapons. - Relationship of the Parties. Both you and TCL acknowledge and agree that no partnership is formed and neither of you nor TCL has the power or the authority to obligate or bind the other. - Privacy. On certain areas of the Sites, you may be given the ability to provide personal information. Please read TCL' Privacy Policy; for more information about TCL' information collection and use practices. By using the Services, including by providing personal information through them, you agree to the collection, use, disclosure, and other processing of your personal information as described in our Privacy Policy. - Force Majeure Event. The failure of TCL to comply with these Terms because of an act of god, war, fire, riot, terrorism, earthquake, actions of federal, state, territorial, or local governmental authorities, or for any other reason beyond the reasonable control of TCL, shall not be deemed a breach of our agreement. - Updates to Terms and Services. From time-to-time TCL may update the Services and these Terms. Your use of the Services after TCL posts changes to these Terms constitutes your agreement to those changes effective from the date of such changes. TCL reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Sites and/or Services, or any portion of them, for any reason; (2) to modify or change the Services, or any portion of the Sites, and any applicable policies or terms including these Terms; and (3) to interrupt the operation of the Services, or any portion of the Services, as necessary to perform routine or non-routine maintenance, error correction, or other changes. In the event of a complaint or concern regarding these Terms, our Services, or for more information, please contact TCL at the following address: TTE Technology Inc dba TCL North America, Attn: Legal Department, 189 Technology Drive, Irvine, CA 92618

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